These Terms and Conditions set out the rules that apply to use of the platform operated under the Lucky Tiger brand. They explain our relationship with you, your responsibilities as an account holder and the standards that govern play, payments and promotions. We ask you to read them carefully before registering or placing any bets or wagers.
You are responsible for keeping your account details accurate and for maintaining the confidentiality of your username and password. You must notify us immediately of any unauthorised access or security breach. Accounts are for personal use only - one account per person is permitted unless we agree otherwise in writing. We may suspend or close accounts where we suspect fraud, abuse, duplicate accounts, chargebacks, or other breaches of these Terms.
To hold an account you must be at least 18 years old or of the minimum legal gambling age in your jurisdiction, whichever is higher. You must provide truthful personal details during registration and complete any verification checks we request before you deposit, play for real money or request withdrawals. We may refuse service or block access where local law prohibits participation or where identity verification cannot be satisfactorily completed.
Users must not use automated software, bots, collusion schemes or any tools intended to manipulate game outcomes or promotions. Attempts to circumvent geolocation, hide identity or otherwise misrepresent residency are prohibited and may result in account closure and forfeiture of funds. Abuse of systems, harassment of staff, and any activity intended to disrupt platform services is not allowed.
All bonuses, free spins and promotional offers are subject to specific terms that appear with each promotion. Wagering requirements, game restrictions, maximum bet limits and expiry periods may apply. Bonus abuse, including creating multiple accounts to claim the same offer, will result in voiding of bonus funds and any related winnings. Where promotions conflict with these general Terms, the specific promotional terms will take precedence.
Deposits must be made using approved payment methods and are subject to verification checks. We may ask for government-issued ID, proof of address and evidence of payment method ownership before processing withdrawals. Withdrawals may be delayed while verification and security checks are completed. We reserve the right to apply transaction limits, hold funds pending investigation, and split payments where appropriate. Third-party banks or payment providers may impose fees or processing times beyond our control.
Funds will only be released to a verified account holder. If you request a withdrawal, we will complete identity and source-of-funds checks in line with our anti-fraud and anti-money-laundering obligations.
If you have an issue, contact customer support in the first instance so we can investigate. We will use reasonable efforts to resolve disputes promptly. If a mutually acceptable solution cannot be reached, disputes will be handled in accordance with these Terms and the applicable law where we operate. Using the platform does not remove your statutory rights.
We may amend these Terms from time to time to reflect changes to our service, legal requirements or security practices. We will notify account holders of material changes by message or email where possible. Continued use of your account after an update constitutes acceptance of the revised Terms. If you do not agree with a change, you should close your account and stop using our services.
If you need help with any part of these Terms, contact LuckyTiger support via the in-site help centre for assistance.
